Privacy Policy

Who this policy is from

This policy explains how Thrinetra Home Care Services (“Thrinetra”, “we”, “us”) handles personal information when you contact us or when we provide care at your home in Hyderabad, Telangana, India.

Information we collect

This website has no contact forms and does not ask you to submit personal information online. We receive information only when you choose to give it to us — by phone, or in person while care is being arranged or provided.

Depending on the situation, that information may include:

• Your name and the name of the person needing care
• Your phone number
• Your address or area within Hyderabad
• Health-related details relevant to the care requested, such as a condition, a recent hospital stay, or a treating doctor’s instructions
• Documents you choose to send us, such as a discharge summary or prescription
• Notes made by our coordinators and care staff about the care provided

How we use your information

We use the information you give us in order to:

• Understand the care required and advise you on suitable options
• Arrange and provide care at your home
• Assign a suitable caregiver, attendant or nurse and brief them appropriately
• Contact you about the care arrangement
• Keep records of the care provided and handle billing
• Meet applicable legal and professional obligations

Health information

Health-related information is treated as confidential. It is shared only with the coordinators and care staff directly involved in providing care to the person concerned, and only to the extent needed to provide that care safely.

Sharing your information

We do not sell your personal information, and we do not share it for advertising purposes.

We may share information where it is necessary to provide the care you have asked for — for example with the caregiver or nurse attending your home, or with a treating doctor or hospital where you have asked us to coordinate with them. We may also disclose information where we are required to do so by law.

Telephone calls

When you contact us by telephone, that call is carried by the telecommunications provider concerned and is subject to that provider’s own terms and practices.

This website

This website is a static informational site. It does not host contact forms and does not use advertising or profiling cookies. Links that open your phone dialler take you to that application, at which point its own terms apply.

Keeping information

We keep records for as long as needed for the purpose they were collected, and for as long as required by applicable law. We take reasonable steps to protect the information in our care against loss and unauthorised access.

Your choices

You may ask us what information we hold about you or the person in our care, ask us to correct information that is inaccurate, or ask us to stop contacting you. We will respond to reasonable requests in line with applicable law.

Contact us about privacy

For any question about this policy, or about information we hold, call us on +91 73968 57799.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.